How Sandhata Technologies and Toca Revolutionized ATM Maintenance with Generative AI—And Won Big!

31st January 2025
, , , , , , , , , Hyperautomation

Imagine this: You’re at an ATM, ready to withdraw cash. The machine debits your account, but… no cash comes out. Panic sets in. Sound familiar? This nightmare scenario is all too common in the world of ATM disputes. But what if we told you there’s a superhero in town, ready to save the day? Enter Sandhata Technologies and Toca, the dynamic duo behind theGenerative AI After Market Application—a game-changer in the ATM industry.

This isn’t just another tech solution; it’s a quantum leap in ATM maintenance. And guess what? It just won the DevOps Excellence Award 2024 for Best Automation Project. Let’s dive into how this innovative solution is transforming the ATM experience—and why it’s a big deal for banks, customers, and the industry at large.

The Problem: ATM Disputes Are a Nightmare

Let’s set the scene: Laura stands at an ATM, heart racing. The machine debited her account, but the cash drawer stayed shut. She storms into the bank, demanding answers. The bank calls the ATM vendor, a technician is dispatched, and days later, the issue is finally resolved. Laura gets her money back, but the experience leaves her vowing never to trust an ATM again.

This isn’t just Laura’s story—it’s a universal pain point. Traditional ATM dispute resolution processes are slow, inefficient, and frustrating for everyone involved. Customers are left in the dark, banks face mounting complaints, and vendors scramble to fix issues manually.

But what if there was a better way?

The Solution: Meet TOCA, the ATM Maintenance Superhero

Enter TOCA (The ATM Maintenance Automation Catalyst), powered by Generative AI (Gen AI). This isn’t just a tool; it’s a revolution in ATM maintenance. Here’s how it works:

  • Automated Error Resolution: When an ATM malfunctions, TOCA springs into action. It receives error reports, creates cases, and automatically generates purchase orders for replacement parts.
  • AI-Powered Diagnostics: Gen AI provides technicians with step-by-step repair recommendations, ensuring accurate and efficient fixes.
  • Predictive Maintenance: TOCA can anticipate ATM failures before they happen, scheduling preventive maintenance to minimize downtime.

In short, TOCA is like having a 24/7 ATM repair genius on standby.

Why This Matters: The Benefits of Gen AI in ATM Maintenance

So, what does this mean for banks, customers, and the industry? Let’s break it down:

1. Faster Issue Resolution

  • For Customers: No more waiting days (or weeks) for a resolution. Issues are reported, diagnosed, and fixed in record time.
  • For Banks: Happy customers mean fewer complaints and a stronger reputation.

2. Reduced Downtime

  • For Banks: ATMs are back online faster, ensuring uninterrupted service.
  • For Customers: No more “Out of Service” signs when you need cash the most.

3. Cost Savings

  • For Banks: Automated workflows mean fewer manual errors and lower staffing costs.
  • For Vendors: Predictive maintenance reduces the need for emergency repairs.

4. Enhanced Customer Experience

  • For Customers: Proactive support means fewer disruptions and faster resolutions.
  • For Banks: A seamless ATM experience builds trust and loyalty.

 

Beyond ATMs: The Versatility of Gen AI

While TOCA is a game-changer for the ATM industry, its applications don’t stop there. The Generative AI After Market Application is designed to adapt to various industries, including:

  • Mechanical: Real-time fault detection and optimized maintenance schedules.
  • Aerospace: Advanced diagnostics and predictive maintenance for mission-critical equipment.
  • Telecom: Network optimization and fault isolation to reduce downtime.
  • Government Services: Efficient infrastructure management and fraud detection.

This versatility makes TOCA a scalable solution for businesses looking to streamline operations and reduce costs.

The Future of ATM Maintenance: What’s Next?

The Generative AI After Market Application isn’t just solving today’s problems—it’s paving the way for a smarter, more efficient future. Here’s what’s on the horizon:

  • AI-Driven Diagnostics: Gen AI will become even more sophisticated, offering deeper insights and recommendations.
  • Automated Incident Management: A fully automated system will handle the entire incident lifecycle, from detection to resolution.
  • Enhanced User Interfaces: A user-friendly app will keep customers informed about the status of their complaints.

In short, the future of ATM maintenance is faster, smarter, and more reliable—thanks to TOCA.

Why This Award Matters

Winning the DevOps Excellence Award 2024 isn’t just a pat on the back for Sandhata Technologies and Toca. It’s a validation of a new paradigm in technology. This award proves that automation isn’t just a buzzword—it’s a transformative force that can revolutionize industries.

For banks and ATM vendors, this meansreduced costs, improved efficiency, and happier customers. For customers, it means a seamless, hassle-free ATM experience. And for the industry, it’s a blueprint for the future.

What’s Next?

Ready to see how the Generative AI After Market Application can transform your business? Whether you’re in the ATM industry or beyond, this solution is designed tostreamline operations, reduce costs, and enhance customer satisfaction.

Here’s your call to action:

  • Learn More: Visit our website to explore the full potential of TOCA and Gen AI.
  • Book a Demo: See the solution in action and discover how it can benefit your business.
  • Contact Us: Have questions? Our team is ready to help.

The future of ATM maintenance is here—and it’s powered by Sandhata Technologies and Toca. Don’t get left behind.

Final Thoughts: A Quantum Leap in Technology

Laura’s ATM nightmare is a thing of the past. However, the Generative AI After Market Application, we’ve turned a once-dreaded experience into a seamless, almost invisible transaction. This isn’t just a win for Sandhata Technologies and Toca—it’s a win for banks, customers, and the entire industry.

So, here’s to the future of ATMs: faster, smarter, and more reliable than ever before. And here’s to the power of automation, proving once again that when technology serves humans, the possibilities are endless.

Ready to join the revolution? Let’s talk.

 

Sandhata Announces Strategic Partnership with Appian: A New Era in Integrated Process Automation

16th July 2024
, , Partnerships

In a significant move towards revolutionizing the landscape of Integrated Process Automation, Sandhata is proud to announce its official partnership with Appian. This alliance brings together two industry leaders committed to delivering cutting-edge automation solutions that drive operational efficiency, innovation, and growth for businesses worldwide. 

Elevating Integrated Process Automation 

Sandhata, renowned for its expertise in Integrated Process Automation, has consistently demonstrated its prowess in optimizing business processes. Our innovative solutions streamline workflows, enhance productivity, and enable digital transformation across various industries. With our rich history of delivering successful automation projects, we have earned a reputation for excellence and reliability. 

The strategic partnership with Appian, a global leader in low-code automation, marks a new chapter in our journey. Appian’s robust platform is known for its ability to rapidly build and deploy enterprise-grade applications, making it a perfect complement to Sandhata’s automation expertise. Together, we are poised to deliver unparalleled value to our clients by combining our strengths in process automation and low-code development.  

Celebrating Excellence 

Sandhata’s commitment to excellence is reflected in the numerous accolades we have received. Our recent recognition includes: 

DevOps Awards 2023: Celebrating our innovative approach to DevOps and process automation. 

DevOps Excellence Awards 2024: A testament to our continuous efforts to push the boundaries of DevOps excellence. 

Deloitte Fast 50 India: Recognizing our rapid growth and market impact. 

Great Place to Work: Highlighting our dedication to fostering a positive and productive work environment. 

These awards underscore our commitment to delivering high-quality solutions and maintaining a culture of excellence within our organization. 

Uniting Global Expertise 

Sandhata and Appian each bring a wealth of experience and a global footprint to this partnership. Sandhata operates from key locations in India, the UK, and the US, serving a diverse range of clients with tailored automation solutions. Our global team of experts is adept at understanding the unique challenges faced by businesses in different regions and crafting solutions that address their specific needs. 

Appian, headquartered in McLean, Virginia, boasts a strong presence in North America, Europe, and Asia-Pacific. With a track record of empowering organizations to achieve digital transformation through low-code automation, Appian’s platform is trusted by leading enterprises worldwide. 

This partnership leverages the global expertise of both companies, ensuring that our clients benefit from best-in-class automation solutions regardless of their geographical location. 

Driving Transformation 

The collaboration between Sandhata and Appian is set to drive significant transformation across industries. By integrating Appian’s low-code automation platform with Sandhata’s comprehensive process automation solutions, we offer businesses the ability to accelerate their digital transformation journeys, reduce operational costs, and enhance customer experiences. 

Businesses can now leverage our combined expertise to achieve seamless automation, from process design and implementation to ongoing optimization. This partnership ensures that our clients remain competitive in an ever-evolving digital landscape.

 

Discover how Sandhata’s Integrated Process Automation solutions, powered by Appian’s low-code platform, can transform your business. Contact us today to learn more about our innovative solutions and how we can help you achieve your automation goals. 

For more information, visit Sandhata and Appian.  

By focusing on delivering value and highlighting our combined strengths, this blog post positions Sandhata and Appian as leaders in the automation space. With a clear CTA and strategic use of backlinks, it aims to engage readers and encourage them to explore our offerings further. 

Sandhata Announces Strategic Partnership with Toca: Elevating Integrated Process Automation Solutions Globally

16th July 2024
, , Partnerships

Sandhata, a trailblazer in Integrated Process Automation solutions, is thrilled to announce its official partnership with Toca, a globally recognized leader in enterprise technology solutions. This strategic alliance is set to revolutionize the landscape of process automation, leveraging the combined expertise and innovative solutions of both organizations. 

A Partnership Rooted in Excellence 

Sandhata’s dedication to delivering cutting-edge Integrated Process Automation solutions has earned it prestigious accolades, including the DevOps Awards 2023, the DevOps Excellence Awards 2024, a place in the Deloitte Fast 50 India, and recognition as a Great Place to Work. These awards underscore Sandhata’s commitment to excellence, innovation, and fostering a culture of continuous improvement. 

Integrated Process Automation:  

At the core of Sandhata’s offerings is a suite of solutions designed to streamline and optimize business processes. Our integrated approach ensures seamless connectivity between various enterprise systems, driving efficiency, reducing operational costs, and enhancing overall productivity.  

Toca: A Global Leader in Enterprise Solutions 

Toca has established itself as a formidable player in the enterprise technology arena, with a robust portfolio of solutions that cater to diverse industries. Toca’s expertise spans various domains, including financial services, healthcare, telecommunications, and more. With headquarters in London, Toca operates globally, delivering innovative solutions that address complex business challenges. 

Global Expertise and Reach: Toca’s extensive global presence and deep industry knowledge complement Sandhata’s strengths, creating a synergy that is poised to deliver unparalleled value to clients worldwide. This partnership combines Sandhata’s process automation prowess with Toca’s technological innovations, offering clients a comprehensive suite of solutions to drive digital transformation. 

Driving Innovation Through Collaboration 

The collaboration between Sandhata and Toca is set to bring forth a new era of innovation in process automation. By integrating Toca’s advanced technology solutions with Sandhata’s proven automation frameworks, clients can expect enhanced operational efficiency, faster time-to-market, and a significant competitive advantage. 

Award-Winning Excellence: Sandhata’s recognition in the DevOps Awards 2023 and DevOps Excellence Awards 2024 highlights our leadership in the DevOps space. These awards reflect our ability to deliver high-quality, scalable, and secure automation solutions that meet the evolving needs of our clients. 

Deloitte Fast 50 India: Being named in Deloitte Fast 50 India is a testament to our rapid growth and the trust our clients place in our solutions. This achievement underscores our commitment to driving innovation and delivering exceptional value. 

Great Place to Work: Our recognition as a Great Place to Work speaks volumes about our culture and our commitment to fostering a positive and productive work environment. This culture of excellence and collaboration is what enables us to deliver outstanding results for our clients. 

Looking Ahead: Transforming the Future of Automation 

As we embark on this exciting journey with Toca, our focus remains on delivering exceptional value to our clients. This partnership is not just about combining strengths; it’s about creating new possibilities and driving the future of process automation.  

 

Ready to transform your business processes? Discover how Sandhata’s Integrated Process Automation solutions can drive your digital transformation. Contact us today to learn more about our offers and how we can help you achieve your business goals. 

For more information on Sandhata, visit Sandhata. To learn more about Toca and their innovative solutions, visit Toca. 

Conclusion 

The partnership between Sandhata and Toca represents a significant milestone in the journey towards digital transformation and process automation. By leveraging the combined expertise and innovative solutions of both organizations, we are poised to deliver unparalleled value to our clients, driving efficiency, productivity, and growth. Together, Sandhata and Toca are set to redefine the future of process automation on a global scale. 

This blog post is designed to be highly professional, SEO-compliant, and conversion-oriented, emphasizing the unique strengths and achievements of Sandhata and Toca. 

Sandhata Partners with Zoho: A Strategic Alliance for Integrated Process Automation Excellence

16th July 2024
, , , Partnerships

We are thrilled to announce that Sandhata has become an official partner with Zoho, a move that marks a significant milestone in our journey to deliver unparalleled Integrated Process Automation solutions. This strategic partnership combines the strengths of two industry leaders, leveraging Sandhata’s innovative automation expertise and Zoho’s comprehensive suite of cloud-based business software to provide our clients with cutting-edge, efficient, and scalable solutions. 

Sandhata: Pioneering Integrated Process Automation  

At Sandhata, our mission is to empower businesses through advanced Integrated Process Automation. Our solutions are designed to streamline operations, enhance productivity, and drive digital transformation across various industries. We take pride in our ability to deliver customized automation strategies that meet the unique needs of each client, ensuring seamless integration and optimal performance. 

Our commitment to excellence has been recognized with several prestigious awards, including the DevOps Awards 2023, the DevOps Excellence Awards 2024, the Deloitte Fast 50 India, and the Great Place To Work certification. These accolades reflect our dedication to innovation, quality, and creating a positive work environment that fosters creativity and collaboration. 

Zoho: A Leader in Cloud-Based Business Solutions 

Zoho, a global leader in cloud-based business software, offers a diverse portfolio of applications that cater to the needs of businesses of all sizes. With over 50 million users worldwide, Zoho provides integrated solutions for CRM, finance, human resources, marketing, and more. Their commitment to providing flexible, user-friendly, and scalable solutions aligns perfectly with Sandhata’s approach to automation. 

Synergy of Expertise 

The partnership between Sandhata and Zoho is built on a foundation of shared values and complementary expertise. Sandhata’s extensive experience in process automation, coupled with Zoho’s robust software solutions, creates a powerful synergy that will drive innovation and efficiency for our clients. 

Sandhata has a strong global presence, with offices in key locations including the United Kingdom, the United States, India, and Australia. This geographic diversity allows us to offer our clients localized support and a deep understanding of regional market dynamics. Similarly, Zoho operates on a global scale, providing their solutions to businesses in over 180 countries. Together, we bring a wealth of knowledge and experience to the table, ensuring that our clients receive the highest level of service and expertise. 

Delivering Value Through Innovation 

Our collaboration with Zoho will enable us to enhance our Integrated Process Automation solutions with Zoho’s advanced technologies, offering our clients a more comprehensive and efficient approach to managing their business processes. By integrating Zoho’s software with our automation solutions, we can provide end-to-end process optimization, from initial data capture to final execution, all within a single, unified platform. 

This partnership also opens new opportunities for innovation. By combining our resources and expertise, we will be able to develop new solutions that address the evolving needs of businesses in today’s fast-paced, digital world. Our clients can look forward to more innovative features, improved usability, and enhanced performance, all designed to help them stay ahead of the competition. 

Conclusion 

The partnership between Sandhata and Zoho represents a significant step forward in our commitment to delivering world-class Integrated Process Automation solutions. We are excited about the possibilities this collaboration brings and look forward to working closely with Zoho to create more value for our clients. 

Together, Sandhata and Zoho are poised to redefine the landscape of business process automation, offering solutions that are not only powerful and efficient but also adaptable and scalable to meet the changing needs of our clients. This is just the beginning of a new chapter of innovation and success, and we are eager to embark on this journey with Zoho by our side. 

Sandhata Reimagined Women’s Day: Empowering Through Impact

12th June 2024
, , , , , Uncategorised, Women Of Sandhata

A Bold Move Towards Purpose

This Women’s Day, Sandhata took a bold step away from tradition. In a resounding departure from convention this Women’s Day, Sandhata embarked on a trailblazing journey, led by the organization itself in honour of its remarkable women employees.

Sandhata chose purposeful action to empower women far beyond the realms of the workplace.
Recognizing the evolving ethos of this significant day, Sandhata’s leadership redirected resources towards carefully selected charitable endeavours.

This decisive move underscored the organization’s unwavering commitment to championing causes that resonate with its values and drive tangible, meaningful change. The unveiling of Sandhata’s partnership with a specific organization soon followed, serving as a testament to the company’s steadfast dedication to advancing the lives of women beyond the confines of its walls.

It became a celebration of collective strength and a stirring call to action, inviting all to contemplate the transformative potential of purpose-driven support.

Beyond the Walls: Extending Our Impact

In a transformative stride echoing Sandhata’s ethos of purpose-driven action and community empowerment, Sandhata planned to bolster impactful women’s charities in both India and the UK. This strategic decision, made in homage to Sandhata’s exceptional Women of Sandhata (WOS), marks a pivotal leap towards amplifying the organization’s impact beyond organizational boundaries.

Inspired by the resilience and dedication of Sandhata’s women, several representatives took proactive measures to identify deserving charitable causes. Among them, the Indian Chennai Charity emerged as a beacon of hope, dedicated to uplifting and empowering women in the Chennai community, at Children’s Home of Hope. 

As part of the organization’s commitment to effecting tangible change, these representatives embarked on a visit to witness firsthand the transformative impact of the organization’s initiatives.

The visit provided a poignant insight into the lives of women whose stories of resilience and triumph over adversity serve as a testament to the power of collective support and opportunity. It was a stark reminder of the profound impact achievable through collaboration and purposeful action.

This gesture epitomizes Sandhata’s core values of compassion, empowerment, and community
engagement. By investing in initiatives that empower women and foster positive change, the
organization not only honors the remarkable contributions of its women employees but also
reaffirms its commitment to creating a more equitable and inclusive society, locally and globally.

Beyond Borders: A Global Commitment

In addition to Sandhata’s endeavors in India, its UK team made a substantial contribution to the
empowerment of women to the Wonder Foundation UK, an organization dedicated to supporting
women and girls through education and training programs. This gesture underscores Sandhata’s dedication to effecting change on a global scale, ensuring that women everywhere have the opportunity to thrive and succeed.

Through these concerted efforts, Sandhata aims to extend its support beyond its immediate community and contribute to the empowerment and well-being of those in need. As an organization that values its women employees, Sandhata believes in uplifting others and creating a positive impact wherever it can.

This Women’s Day, Sandhata celebrated the spirit of giving and compassion that binds its community together.

The Sandhata Experience: Amplifying Empowerment:

We’re thrilled to highlight the experiences of Sandhata’s India (Chennai,Pune,Hyderabad,Bangalore)& UK employees who participated in the chosen charity events:

Women of Sandhata Charity

Two Years Of Women Of Sandhata

Empowering Women of Sandhata: Celebrating Two Years of Success and Looking Towards the Future

7th March 2024
, , , , Women Of Sandhata

Ladies and gentlemen, mark your calendars and pop the confetti cannons because we’re here to celebrate two glorious years of sheer empowerment, all thanks to the phenomenal force known as the Women of Sandhata!

Women of Sandhata: A Beacon of Empowerment

In a world where gender equality is more than just a buzzword, Women of Sandhata stands tall as a testament to our unwavering commitment to inclusivity, diversity, and empowerment. From its inception, this initiative has been a game-changer, revolutionizing the way we work, think, and thrive as a community.

Celebrating Two Years of Triumph

Picture this: a sisterhood of Sandhata’s finest, coming together to conquer the corporate realm with a sprinkle of sass and a whole lot of style. From increasing collaboration among women to propelling them into senior leadership roles, our journey has been nothing short of awe-inspiring.

We’ve hosted over 25 events in the past year alone, from enlightening Money Muse masterclasses to heart-pumping Zumba fitness sessions. Our Women of Sandhata committee has not only celebrated our successes but also demanded change, ensuring policies that support women’s career progression, wellness, and work-life balance.

Let’s just pause for a moment and soak in the magnificence of what this initiative has achieved. From smashing glass ceilings to redefining workplace dynamics, our Women of Sandhata network has been the beacon of change, radiating brilliance and breaking barriers like a boss!

Engaging Women Across Time Zones: A Truly Global Challenge

Now, let’s talk about the magic of technology and the power of inclusivity. One of the most remarkable feats of our Women of Sandhata network is our ability to engage women employees from multiple time zones simultaneously.

Through virtual events, webinars, and interactive workshops, we’ve created a platform where distance is no barrier to connectivity. Whether you’re in New York or New Delhi, London or Lagos, you can be part of the Women of Sandhata movement, sharing ideas, insights, and inspiration in real-time.

What the Future Holds: A Vision of Inclusivity and Innovation

As we look ahead to the future, the possibilities are as vast as our collective imagination. Our commitment to empowering women in the workplace remains steadfast, and we’re ready to take our initiatives to new heights.

In the coming years, we envision expanding our reach, reaching even more women within Sandhata and beyond. Through strategic partnerships, mentorship programs, and leadership development initiatives, we aim to create a ripple effect of empowerment that resonates far and wide.

But our vision doesn’t stop there. We’re also committed to driving meaningful change within our organization, advocating for policies that support women’s advancement, diversity, and inclusion at every level.

Now, let’s dive into the highlight reel of our journey so far, because trust me, it’s a rollercoaster ride you don’t want to miss:

WoS Highlights:

👭 Increasing Collaboration Among Women: Together, we’ve cultivated a culture of collaboration where brilliance knows no bounds. With each shared idea and every supportive gesture, we elevate one another to new heights of success.

🚀 Women into Next-Level Senior Leadership: Forget the glass ceiling; we’ve shattered it into a million pieces! Our trailblazing women have fearlessly ascended to senior leadership positions, proving that the sky is just the beginning of our journey.

🔍 More Exposure for WOS: We’re not just making waves; we’re creating a tidal wave of visibility! The world is taking notice of the powerhouse that is Women of Sandhata, and the future is looking brighter than ever.

📣 Listen to the Voice of Women: Our voices echo with the power of thunder, reverberating through boardrooms and corridors alike. We’re not just speaking up; we’re ensuring that our voices are heard, valued, and respected.

👑 Appreciations: Because every queen deserves her crown! We’re not just appreciated; we’re celebrated for the incredible force of nature that we are, with appreciation raining down like confetti.

💰 Growing in Financials & Loosing Calories: Climbing the corporate ladder while conquering mountains and hitting the gym? Absolutely! We’re not just chasing financial growth; we’re investing in our well-being and fitness, balancing success with self-care.

🧘‍♀️ Uncovered Wellness with Our Fingertips: Mindfulness, mudras, and moments of zen—our journey to wellness is as diverse as it is rewarding. From yoga mats to boardrooms, we’re embracing self-care like true champions of balance.

And let’s not forget the epic events that have left a trail of inspiration and glitter in their wake! From the Money Muse masterclasses to the Zumba-fueled dance-offs, we’ve proved that work and play can coexist in perfect harmony.

But wait, there’s more! Our Women of Sandhata committee isn’t just here to bask in the glory of our achievements; we’re here to demand change and make it happen!

We’ve asked the tough questions and demanded even tougher answers because mediocrity simply isn’t in our vocabulary: Exciting things on the horizon

💼 Empowering Moms Back to Work: Returning from maternity leave can be an adjustment. We’re here to support your smooth transition and help you leverage your new skills!

💼 Prioritizing Your Wellbeing: Taking care of yourself is key to thriving in all areas of life. Our wellness programs are designed to help you recharge and feel your best.

So, here’s to us, the fearless femmes of Sandhata, blazing trails, shattering ceilings, and making waves wherever we go!

Here’s to two years of empowerment, and here’s to many more to come. Because when women support each other, incredible things happen.

We’re just getting started! 💪👑

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